Amazon opens a new ticket for every buyer reply and buries the message in boilerplate. Jeffie relays each message into your helpdesk properly threaded, cleaned, with attachments — and replies flow back to Amazon automatically.
Every buyer reply opens a brand-new ticket. Agents hunt through duplicates, stitch conversations together by hand, and answer with zero context.
Messages arrive wrapped in Amazon warnings, footers and HTML noise — in five languages.
7 tickets · 1 angry buyer · SLA at risk
One buyer, one conversation. Replies land in the same ticket with the buyer's name, clean text and their photos attached.
Your agents reply from the helpdesk like it's normal email — Jeffie routes it back through Amazon's registered sender rules.
1 ticket · full context · answered on time ✓
Jeffie is a relay, not another inbox to babysit — it makes the tools you already use work the way Amazon should have.
Amazon strips the headers helpdesks thread on. Jeffie rebuilds them, so every buyer reply lands in the same ticket — not a new one.
Amazon's boilerplate, warnings and HTML noise are stripped. Your agents read what the buyer wrote, with their name on it.
Buyer photos and files ride along into the ticket. Anything too large is flagged instead of silently dropped.
DE, FR, IT, ES, UK, US and more — one Jeffie address covers all of them, in any language Amazon sends.
Works with Zendesk and Freshdesk today. No helpdesk? Use the built-in Jeffie inbox and reply straight to Amazon.
Amazon expects a reply within 24 h. Jeffie's dashboard tracks response times, overdue conversations and your SLA rate.
Ask questions about your own data — "top complaints this week?" — and get grounded answers with sources, plus reply drafts.
Hosted in the EU (Frankfurt). Self-hosted fonts, no trackers, no US clouds in the mail path.
No API keys, no plugins, no migration. If you can edit a notification email address, you can set up Jeffie.
We create t_yourstore@in.vendio.io — your store's private relay address.
Set it as your Buyer Messages notification address and approve it as a sender. Two minutes per marketplace.
Buyer messages appear in Zendesk, Freshdesk or the Jeffie inbox. Agent replies go back to the buyer through Amazon.
Plans are based on conversation volume, with all features in every plan: unlimited marketplaces and agents, helpdesk or built-in inbox, analytics, and the Jeffie AI assistant. We are finalizing launch pricing with our pilot sellers now.
Get onboarded personally, lock in founding-customer pricing, and shape the roadmap. Setup takes about 10 minutes — no API keys, no migration, cancel anytime.
About 10 minutes. We create your Jeffie address, you paste it into Seller Central’s notification settings and approve it as a sender, and connect your helpdesk’s inbound email. No API keys, no code.
One buyer thread — however many messages go back and forth inside it. Plans are sized by monthly conversation volume, so quiet and busy stores both pay fairly.
Yes. Jeffie ships with its own inbox: read buyer messages and reply to Amazon straight from the Jeffie portal.
Messages are processed and stored on EU servers (Frankfurt). We store cleaned message text only — never raw mailboxes — and sign DPAs with every customer.
Yes — monthly billing, cancel whenever. Your Amazon settings revert in two minutes.