Jeffie relays Amazon Buyer-Seller Messaging between a seller's Amazon account and the seller's customer-support tooling (e.g. Zendesk, Freshdesk, or Jeffie's built-in inbox), restoring e-mail threading, cleaning message content, forwarding attachments, and providing related analytics and AI-assisted features. Jeffie is a business-to-business service; it is not offered to consumers.
You receive a dedicated relay address and portal credentials. You are responsible for configuring your Amazon Seller Central notification settings, keeping your credentials confidential, and ensuring your use of Jeffie complies with Amazon's applicable policies, including its communication guidelines.
Fees, billing period, and included conversation volume are those agreed at ordering (per the then-current price list or individual offer). Fees are exclusive of VAT. Subscriptions renew monthly and can be cancelled at any time with effect from the end of the current billing period.
The service may be used only to relay genuine buyer-seller support correspondence. Sending marketing or unsolicited mail through Jeffie, attempting to access other customers' data, or reselling the service without our written consent is prohibited.
We operate the service with commercially reasonable skill and care and aim for continuous availability, but do not warrant uninterrupted operation — the service depends on third parties (in particular Amazon and e-mail delivery providers) outside our control. Support is provided by e-mail during Central European business hours.
For buyer message data relayed on your behalf, you act as controller and we act as processor under the GDPR. Our Privacy Policy describes processing, hosting (EU/Frankfurt), and subprocessors; a Data Processing Agreement is available on request and forms part of these terms once signed.
To the extent permitted by law, our aggregate liability under these terms is limited to the fees you paid for the service in the twelve months preceding the event giving rise to the claim. We are not liable for indirect or consequential damages, loss of profit, or losses resulting from actions of Amazon or other third-party platforms. Nothing limits liability for intent or gross negligence.
Either party may terminate at any time effective at the end of the current billing period. We may suspend or terminate immediately in case of material breach, in particular of clause 4. Upon termination we delete or return your data in line with the Privacy Policy.
We may update these terms with reasonable notice; continued use after the effective date of a change constitutes acceptance. Material changes will be announced by e-mail.
These terms are governed by the law of the Republic of Slovenia; exclusive venue is the competent court for Zagorje ob Savi, Slovenia. Mandatory conflict-of-law rules remain unaffected.